I am not the least surprised about it. I had
many unpleasant encounters with the singnet cusotmer service
staff. Talked politely to them - excuse me, appreciate it,
thank you and so on. What I received on my end is nasty
unprofessional treatment and they dare blame me for thing that I
did not do. I kena shouted at, the customer service
staff use vulgarity on me. When they cannot handle the case,
I politely asked them to transfer call to their supervisor or
manager they said they will not and passed my call from one to
another for a long time.
I gave them chance till I take it no more and finally I "sacked"
singnet. I quit due to the bad service.
I believe singnet does not have strict control over the customer
service staff and does not provide proper training.
Singnet sucks!